Write one or two paragraphs describing your product or services. To be successful your content needs to be useful to your readers.
Start with the customer – find out what they want and give it to them.
After a brief consulting assignment, RDB Concepts were asked to provide 24×7, full resolving services covering the legacy operating system, database and application servers. Over a number of years the client has asked for advice on a number of changes and improvements to DR arrangements and various patching and upgrade issues. All of which are covered under the standard RDB Manage SLA.
Feature Title
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Key Objectives
Fix the current issue with the legacy environment:
The client wanted to sweat the asset for a number of years and had no appetite to
invest in streamlining or upgrading anything.
Provide a Full-Resolving Business as Usual service which guaranteed performance and uptime without incremental costs for fixes etc.
– The client had needed RDB Concepts help because the skills gap and resource internally was not able to provide the service levels the business required.
– RDB Concepts has a broad skillset which spans legacy to current enterprise technology and so was able to fill that gap for the client. The costs were less than a full time equivalent resource but provided a proactive team on a 24×7 basis
Key Benefits
The key benefit was providing continuity of service at a high level, despite the equipment and software becoming end of life, and requiring a skillset which was not available within the business.
1. High SLA from ageing SAP system – reducing risk
2. Insuring the skillset required to maintain the BaU service was available 24×7.
3. Continuous improvement delivers data-quality and performance increases.
Bringing together our core services
In this project we needed to use a number of our core services, including:
- Troubleshooting the existing estate
- Onboarding the legacy equipment and SAP installation
- Installing Custodian*24 and tweaking it to the specific estate
- Providing the RDB Manage service 24×7.
The Solution
What type of businesses benefit from this type of solution?
Companies who have legacy systems, which can become increasingly difficult to keep patched, maintained and running smoothly, might be interested to know what options they have. While we can normally make recommendations to consolidate and optimise estates, not all companies have a need for this. Sometimes an application and equipment will be sweated well after the end of life of some of its components, and for good reason.
Because RDB Concepts works for the client and is not interested in technology choices, we can give our clients the best , impartial advice based on all of the options
RDB Concepts currently offers ongoing 24×7 DBA and SysAdmin services to this customer.
