Industry: Higher Education

Client: University of the West of Scotland

Region: United Kingdom

Challenge: Critical student systems were compromised following a cyber incident, putting enrolment, admissions, and academic operations at immediate risk. With intake deadlines approaching, the University needed a rapid, secure recovery to ensure continuity.

Solution: Full rebuild of the University’s core student information platform on RDB’s private cloud infrastructure, including secure architecture, migration, and ongoing managed service with 24×7 monitoring via Custodian*24.

Outcome:

• Zero unplanned outages post-recovery
• Full system rebuilt and operational within 90 days
• Secure platform delivered ahead of enrolment deadlines
• Continuous 24×7 monitoring and proactive incident detection
• Long-term resilience and stability established

"During an extremely challenging and disruptive period, RDB provided exceptional support in restoring our systems and ensuring operations could resume safely. Their team implemented a comprehensive security framework that significantly reduced the likelihood of any similar incident occurring in the future.

Throughout the engagement, the standard of service was consistently excellent - highly responsive, professional, and delivered with a strong understanding of the complexity of our environment. This level of expertise and reliability is exactly what we look for in a partner."  - David Johnston, Head of IT (UWS)