SSP
SSP Group – Oracle Hospitality Transformation
Industry: Travel Hospitality
Client: SSP Group plc (LSE: SSPG)
Region: Global (125+ airports, 270+ railway stations)
Challenge: Persistent system outages, high IT support overhead, and critical data interruptions.
Solution: Full-stack migration and managed service on IBM Power8 platform with proactive Custodian*24 monitoring.
Outcome:
- 99.5% uptime
- 40% faster system performance
- Major incidents reduced from 52 to 5
- Downtime cut from 637 hours to just 2
- 20% IT staff time reclaimed
“If you cut Phill open, he’d bleed service. He’d miss his own wedding to deal with a customer issue. The team are experts and they care. They’ll never let a problem develop into a disaster – they’ll just calmly fix it and make sure it never happens again.”
— Matthew Rea, CIO, SSP Group
Project Snapshot:
Phase | Highlights |
Audit | 20+ performance issues identified and remediated |
Design | Migration from 64 Oracle RAC cores → 8 IBM Power8 cores |
Transformation | Fully managed, monitored, and resilient stack |
Result | “One director asked when the migration was due — four weeks after it had already happened.” |
Key Technologies: Oracle Hospitality, IBM Power8, Tibero, Custodian*24
Services Delivered: IaaS / PaaS / Full Stack Managed Service